A proudly New Zealand owned business, based in Auckland providing a New Zealand wide specialist service to a diverse industry segment.
Rae & Associates Ltd is an independent Assessing Company who are linked to all major Insurance Companies in New Zealand, some Australian Insurers, and also the Pacific Islands.
We provide the highest level of service to the Insurance Community including Underwriters, Insurance Brokers and their respective Clients.
We provide Claim Management, Loss Adjusting and Risk Management services on a New Zealand wide scale, with our dedicated team of mechanical qualified Heavy Transport & Equipment Assessors, available to assist 24/7.
Distance is no barrier, more a challenge. With our corporate travel & reduced rental car company rates, we are able to provide an efficient nationwide service in a timely and cost effective manner. Destinations throughout the country, being achieved on average by mid-morning the day following appointment.
Our Mission
“We strive to exceed our customers’ expectations, while making the utmost effort to minimise disruption to production and the environment at all times during the claims process, from inception to completion, and we achieve this in a timely & cost effective manner.”
Our Vision
“We are focused on continued supply of a fact based and information driven nationwide service. Niche markets like Liability, Mechanical Failure Assessments, Heavy Equipment & Plant, Mining, Forestry, Agricultural, General Contracting and Road Transport, has been the path to our success with a number of leading NZ Corporate Insurers since 1999.”
Our Difference
We provide claim management with the utmost honesty & integrity, within a timely manner, while making every effort possible to minimize the loss for the underwriter, while ensuring the most positive outcome to ensure customer satisfaction for the claimant.
Additionally we provide:
- Availability 24/7
- Nominated Key Account Loss Adjuster
- Mechanical breakdown/failure investigation & reporting
- Prompt personal service
- Display a professional company image
- Confidently supply immediate ownership of the issue at hand
- Technical experience with all mechanical failures
- Communicate accurately & decisively with all parties
- Excellent attention to detail
- Excellent time management and problem solving skills
- Detailed & timely fact based reporting
Our Approach
When disputes arise between parties, often they can be resolved without the need to involve the courts. Our approach allows us to be the intermediary between the parties. We also assist with developing and implementing a strategy to resolve disputes as early and efficiently as possible. From that point, we advocate on behalf of our clients, whoever or wherever they may be, and are focused on one thing – acting in our clients’ best interests, and obtaining the best possible result for them.
Because we focus on the facts, we are able to provide expert mechanical knowledge in this specialist area. We work with other professionals (including fire investigators & forensic accountants), factual investigators) and provide this specialist service to many of their clients as independents.
Off-shore assessing
We have undertaken assessing, supplying and installing of various mechanical units (engines etc) in both Fiji and the local surrounding islands, having assessed damaged fishing boats, obtained exchange engines or gear boxes for customers through our substantial supplier network in New Zealand, and other companies off-shore.